Quick Help + FAQ’s

beauty hygiene plus help faq
Free UK shipping
We are pleased to offer free UK standard delivery on all orders from the value of £20.00 and over.
UK shipping costs
Free UK returns
Free UK returns is easy. Simply click here to register your returns details through our portal and download your pre-paid postal address label.  If you need help, contact us here.
Paperless delivery
To support our eco and CSR commitment, we do not include with your order a printed delivery note or packing slip.  You will receive on payment, an electronic order confirmation/invoice.  When your order is dispatched, you’ll receive a shipping confirmation email and for next day delivery, you’ll also receive a message with delivery tracking information from our delivery partner.
Shipping outside of the UK
We currently do not ship to Beauty Hygiene Plus outside of the UK.  If you have a request, please contact here for assistance.
Where are your products made?
We are a proud UK brand and as such support home industries.  Our bottles and packaging are all made in the UK as are the formulations that go in our Beauty Hygiene Plus range.
What is ocean bound plastic?
Ocean bound plastic is plastic waste found 30 miles from our oceans on coastlines around the world. It has been scientifically proven (by Jenna Jambeck Phd and her research team in their ground-breaking  2015 article that mismanaged plastic waste located within 30 miles from our ocean has the highest likelihood of ending up in our oceans if not collected – hence they are “bound” for our oceans. We are pleased that our bottles are made from ocean bound plastic contributing to our green commitment.
Are you products vegan?
Are your products tested on animals?
No, our products are not tested on animals and we are accredited by PETA (The People for the Ethical Treatment of Animals), the UK-based charity dedicated to establishing and protecting the rights of all animals.
Help + contact

We’re here to help and you can contact us via clicking here and through our online web email system.  If you can’t find the help you need on our web site, then please drop us a line at admin@beautyscieneuk.uk and we’ll get back to you as quickly as possible Monday to Friday.

Account issues
Coupons and special offers
From time to time you’ll receive promotional offers that may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time and our full terms can be viewed here.
When something goes wrong
We know that sometimes things go wrong whether with our shipping partners or you need help to change an order.  We’re here to help.  Please contact us here and we’ll get on to the issues straight away or give us a call on Tel: 020 3601 8365 – Monday to Friday 9am to 5pm (UK time).
Are your products antibacterial and antiviral?
Our range of products has been tested independently to deliver the following certified levels of protection against bacterial and viral infection:

EN1296 antibacterial, EN13697 antibacterial, EN 1650 yeasticical/fungicidal., EN13697 yesticidal/fungicidal, EN14476 enveloped virucidal activity including coronavirus. You’ll find details of the verification per product on each product page and more details here.

Who has verified your products kill bacteria and viruses?
Are your products safe to use?
Keeping your makeup, makeup brushes, sponges and beauty tools bacteria and virus-free not only prolongs their useful working life, but helps for better makeup application whilst keeping your makeup tools hygienically clean.  We take our beauty science very seriously, and your protection and safety is the thing we care and obsess about most (it’s also our company name – it’s what we do and who we are).

Still looking for help?

Email us by clicking here and we’ll get back to you as quickly as possible.

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